Vivian and Steven are simply outstanding. They assisted me in my purchase of my new Range Rover Velar and I could not be happier with the car, their service, and my experience as a whole. 10/10 recommend this dealership and these two employees 🙂
This is the second time I've bought from Hornburg Santa Monica, and as before, the service was efficient and friendly.
I just leased a Range Rover HSE and haven't dealt directly with a dealership in some time as I used my auto broker to facilitate the transaction. I worked with Vladimir Pejcic who made the process so easy. He was very direct, provided the best quote and had everything handled so all I had to do was show up and sign the paperwork. They have since followed up to make sure I am enjoying the car and providing me options options for onsite training on the car.
I just bought my first Jaguar from Alex and I have to say it was one of the best car buying experiences ever. I got the 2019 FPace and not only is the car amazing but I was extremely impressed with the the overall client service. Alex was so knowledgeable and helpful from the minute I walked on the lot to driving off. He went through all the options throughly and there was no pressure or hassle. He even came in on his day off to meet me and my husband so we could pick the car up on a day that was convenient for us. Anthony in finance was also great. Efficient and honest as we went through the paperwork work and options. He had great recommendations and didn't try to over sell us on warranty items that didn't make sense for us. Even the manager came to introduce himself, congratulate us and thank us for our business. It is clear that the whole team works together to enhance the car buying experience for everyone. All my past vehicles have been BMWs and I was so disappointed with the service to performance this past time that I wanted to try something new. Alex and everyone at Hornburg went over and beyond to ensure I was a satisfied customer. I would highly recommend buying a car here especially from Alex.
Great service, zero-pressure sales experience, delivered the exact car at the exact price as promised. Sales Associate Bill Parr was friendly, available according to my busy schedule and 100% accommodating, as were all the staff members. I even got a tutorial on how to operate all the bells and whistles with a promise to send a technician out to my house if I need a refresher course. As painless as buying (or leasing, as in my case) can be!
It's not everyday you hit a hole in one and win a Range Rover, but from the day I drained the 185 yard shot to working through the insurance people to the day of delivery Nesh and his team stepped in. Pleasant and informative, especially Nick spending the time to learn the vehicle. Nice way to wrap up a hole in one experience. Thank you Hornburg and SIOR LA Chapter!
Friendly, helpful, right on the point, honest and trustable, no rip off,... I had a very an excellent and pleasant experience during the deal with no hassle or any falsehood and lie. Thanks to Max Shirvani for his patience with an extremely picky customer like me, and the sales manager Vivian for her all time friendly and trustable advises.
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